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100%. We source all devices directly from verified manufacturers and authorized distributors to guarantee quality and safety.
If your device features a USB-C or micro-USB port at the bottom, it is rechargeable. Non-rechargeable models should never be plugged in, as attempting to charge them can damage the battery.
Your device is empty when the vapor output drops significantly, the flavor tastes burnt, or the indicator light blinks repeatedly when you inhale.
Because we process orders quickly to ensure fast shipping, changes or cancellations are only possible if requested immediately after ordering. Contact support right away, and we will do our best to accommodate you.
Unopened, sealed products can be returned within 14 days of delivery for a refund or store credit. For safety and hygiene reasons, opened or used disposables cannot be returned.
If your order arrives defective or damaged, contact our support team within 48 hours of delivery with a photo or short video of the issue, and we will send you a replacement free of charge.
Orders process in 1–2 business days. Standard shipping usually takes 3–7 business days, depending on your location. You will receive a tracking link via email as soon as your package ships.
Yes. All orders are shipped in plain, unbranded boxes or padded envelopes to protect your privacy.